Refund and Cancellation Policy
Last updated: 26 August 2026
This policy is the canonical statement of our refund and cancellation terms. The Terms of Service and the Brand Agreement point here. Where the written campaign scope you agreed says something more specific about that campaign, the scope applies to it.
ScriptMyAds is operated by Shiv Shankar Kanaujiya, sole proprietor, trading as ScriptMyAds, Bengaluru, Karnataka, India. Contact: hello@scriptmyads.com.
1. What you pay us, and what we cannot refund
You pay our fee: an agency package fee, or a creator's rate plus our marketplace platform fee. Amounts are shown before you pay.
Ad spend on advertising platforms (Meta, Google, LinkedIn, X and the rest) is paid by you directly to those platforms on your own billing, never to us. We never collect ad spend, so we cannot refund it. Ask the platform.
2. Agency-managed packages
Agency packages are month to month. They do not auto-renew into a longer term, and there is no lock-in.
Month one, our delivery guarantee. If we do not deliver everything listed in your written plan within the first 30 days, that month costs you nothing and we refund it in full. The guarantee covers our own delivery, not advertising results, which depend on your offer and your market. It does not apply to delay caused by a force-majeure event (see the Terms) or by your own delay in granting us the access we need.
Cancelling. Cancel any time with 30 days notice, by email to hello@scriptmyads.com. We do not charge a cancellation fee unless we ourselves incur one. The month you have already paid for runs to the end of its term and is not refunded pro rata, because the team is already committed to it. You keep everything we deliver in that month.
Renewals. We invoice monthly. Cancel before your renewal date and the next month is not charged. If a renewal is charged after you have cancelled, we refund it in full.
3. Marketplace placements
For a marketplace campaign we hold your payment as a limited collection step and release the creator's share once the campaign is verified complete.
- Cancelled before the creator starts: we refund you in full.
- The creator does not deliver, or misses the agreed deadline: we refund you in full.
- We cannot match you with a suitable creator: we refund you in full.
- The placement is posted and verified complete: the work has been done, so the creator's share and our platform fee are not refundable.
- Something is wrong with a delivered placement: tell us within 7 days of delivery. We hold the disputed amount while we review it, and refund you in whole or in part if the review goes your way. After 7 days the placement is treated as accepted and the creator is paid.
4. How a refund is paid
Where a refund is due we return it to your original payment method, or to your Platform balance if you would rather keep it there. We respond to a refund request within 3 business days and approve a refund that is due within 5 business days. Your bank or card issuer then takes its own time to post the credit.
Refunds are made in the currency you paid in. INR and USD prices are independent of each other and we do not convert between them.
5. Chargebacks
If you raise a chargeback while a campaign is in progress, we may pause the campaign and hold funds pending resolution. Please talk to us first. A refund we agree between us is faster than a chargeback, and we would rather fix the problem.
6. Taxes
GST applies to our fees as the law requires, and we issue a tax invoice. Where we refund a fee we also refund the tax charged on it.
7. Asking for a refund
Email hello@scriptmyads.com from your account email, naming the campaign or the invoice and what went wrong. If you are not satisfied with how we handle it, our grievance contact is in the Privacy Policy, section 8.